We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the site and browse without having to provide personal details. During your visit to the site you remain anonymous and at no time can we identify you unless you use our pop up chat or sign up for promotion.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at firstname.lastname@example.org
Collection of Personal Information
O2 Klinik Sdn Bhd does not sell, share or trade customers personal information collected online with third parties.
When you sign up for promotion, create an account or contact us online, the personal information we collect may include your: Name, Email, Address, Mobile Number, Date of Birth and Gender.
The personal information we collect from you will be used in some or all of the following ways:
Further, we will use the information to improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
When you register with us, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.
Security of Your Personal Information
O2 Klinik Sdn Bhd ensures that all information collected will be safely and securely stored. We
protect your personal information by:
Restricting Access to Personal Information
Maintaining technology products to prevent unauthorised computer access
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
As part of the above, we may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads).
O2 Klinik Sdn Bhd reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints About Breaches of Privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at email@example.com
In conducting our business, Conec under Skynapse Sdn Bhd(hereunder defined) may collect, use, disclose or otherwise process Personal Data relating to you.
Please read the following carefully to understand our views and practices regarding your Personal Data, and how we will treat such Personal Data.
when you submit any form, including but not limited to consent and order forms, as well as customer inquiry forms or other forms relating to any of our services;
when you enter into any agreement or provide documentation or information in respect of your interactions with us, or when you use our services;
when you interact with our staff, either directly or indirectly through referral intermediaries (for example, the doctors, nurses or customer service officers at hospitals or at any medical institutions) via telephone calls (which may be recorded), letters, fax, face-to-face meetings and emails;
when you request that we contact you or request that you be included in an email or other mailing list;
when we seek information about you and receive your Personal Data in connection with us, including our services, for example, from business partners, public agencies, referral intermediaries and the relevant authorities; and/or
when you have chosen to provide or submit your Personal Data to us.
Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name and identification information such as your NRIC, passport or other identification), contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, and any other information which you have provided us (including financial information such as credit card numbers, debit card numbers or bank account information), in any forms you may have submitted to us, or via other forms of interaction with you.
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes. We may also use various technologies on our websites which may lead to information being automatically collected and stored by us, including device-specific and other technical information about your mobile or computer device such as the hardware model, operating system version, browser type and version, Internet Protocol (IP) address, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information. This information does not generally, but may, contain your Personal Data, and we, and our data.
Depending on your device, our App may request certain permissions that allow it to access your device data. By default, you must grant these permissions before the respective information can be accessed. Once the permission has been given, you can revoke it at any time and it is your responsibility to monitor/adjust them in accordance with your preferences. In order to revoke these permissions, you may refer to the device settings. The exact procedure for controlling app permissions may be dependent on your device and software. Please note that the revoking of such permissions might impact the proper functioning of the App. If you grant any of the permissions listed below, your information may be collected by the App:
Location: This permission is used to grant the App access to transmit your device’s location, using Google’s location services to obtain your location when you using the App. This is done to provide the closest addresses based on your location. At the same time, IP address is also obtained from the app so that the app is able to localise the content based on your location. When you close the App, all location transmissions are cut – Conec will not be able to access your location.
Camera: This permission is needed to allow the App to use your camera when taking pictures or video from within the App for video consultation purposes. During this process, the App will enable your camera and the screen will change on your device so that you are aware of the recording. Once you have close the App, there are no functions used to access your camera.
Microphone: Almost identical to the camera permission, the microphone permission is requested so that the App can record audio during the video consultation process. Your microphone cannot be accessed once you have close the App.
Storage: The App requests access to your device’s storage so that it can access the images and videos taken by our doctors that resides in conec’s server. There is also an option to upload images from your device instead of having to take the picture from within the App itself. This permission gives us the ability to access those images – we do not access any other data saved on your device. Like all other permissions the App requests, access to your device’s storage is not permitted once you have closed the app.
Ensuring that content from our site is presented in the most effective manner for you and for your computer
Providing customer service and support (including but not limited to customer relationship management, processing and settlement of bills, contacting you regarding your reports and results);
Responding to, handling, and processing your enquiries or requests pursuant to your emails, telephone calls, faxes and/or submission of form(s);
Responding to and taking follow-up action on feedback or complaints;
Providing you with alerts, newsletter, education materials or information that you requested or signed up to
Allowing you to participate in interactive features of our service, when you choose to do so;
Researching, designing and launching services or products including seminars/events/forums;
Designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
Troubleshooting crashes associated with specific hardware and software used to access our website;
Monitoring and tracking your usage of our website, in order to assist us in understanding user behaviour, trends and preferences;
Managing our administrative and business operations, including contracts, and complying with internal policies and procedures;
Liaising with third party specialist doctors, clinics, hospitals, medical institutions and/or our affiliate business partner in relation to our services to you;
Providing relevant offers and rewards from our Business Partners with whom we may jointly collaborate or whose products or services may be offered on our marketing campaign. If you choose to access these bundled services, we will on occasion share your Personal Information with those business partners.
Administering debt recovery and debt management;
Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; and/or
Any other purpose(s) that do not appear above where permissible under any written law, as may be notified by us to you from time to time.
your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;
the following classes of services, products and subjects may be marketed in direct marketing:
We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.
(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
(b) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
To the fullest extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorized or unintended use, access or disclosure of your Personal Data.
Our website may, from time to time, contain links to and from third party websites who are not related to Conec. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. These links are provided for your information and convenience only and are not an endorsement by Conecof the content of such websites or third parties.
All complaints will be evaluated by us in a timely manner. After we have completed our evaluation, our Data Protection Officer (or duly appointed representative) will respond to the person who submitted the complaint or feedback, with the results of the evaluation.
We may be prevented by law from complying with any request that you make. We may also decline any request that you may make if the law permits us to do so.